Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us when you use our website and services, including:

Personal Information You Provide

• Contact Information: Full name, email address, phone number, and postal address.
• Booking Information: Passport details, nationality, date of birth, dietary requirements, medical conditions, and emergency contact information.
• Payment Information: Credit card details, bank account information, or PayPal account details (processed securely through third-party payment processors — we do not store full payment card details).
• Communication Data: Messages you send through our contact form, email inquiries, or WhatsApp conversations.

Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, click patterns, and referring URLs.
• Device Data: IP address, browser type, operating system, and device information.
• Cookies: We use cookies and similar tracking technologies to enhance your browsing experience (see Section 5 for details).

2. How We Use Your Information

We use the collected information for the following purposes:

• To Process Bookings: To confirm reservations, arrange accommodations, transportation, activities, and communicate with you about your itinerary.
• To Communicate: To respond to your inquiries, send booking confirmations, provide tour updates, and share important travel information.
• To Improve Our Services: To analyze website usage, understand traveler preferences, and enhance our tour offerings.
• To Send Marketing Communications: With your consent, we may send newsletters, special offers, and travel inspiration. You can opt out at any time.
• To Comply with Legal Obligations: To comply with Tanzanian tourism regulations, tax requirements, and lawful requests from authorities.

3. Legal Basis for Processing (GDPR)

For travelers from the European Economic Area (EEA), we process your personal data under the following lawful bases:

• Contractual Necessity: Processing is necessary to fulfill our contract with you (e.g., processing your booking and delivering tour services).
• Legitimate Interests: Processing for purposes such as improving our services, fraud prevention, and direct marketing (where you have a reasonable expectation of receiving such communications).
• Consent: Where you have explicitly consented (e.g., newsletter subscriptions and optional data sharing).
• Legal Compliance: Processing required by applicable laws and regulations.

4. Data Sharing & Third Parties

We may share your information with the following third parties only as necessary to provide our services:

• Accommodation Providers: Lodges, camps, and hotels to confirm your reservations.
• Transportation Providers: Airlines, transfer services, and vehicle hire companies.
• Tour Operators & Guides: Local partners and guides who deliver your safari experience.
• Payment Processors: Secure third-party payment gateways (we never store full credit card details).
• Regulatory Authorities: Tanzanian tourism authorities, immigration, and tax authorities as required by law.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Cookies & Tracking Technologies

Our website uses cookies to improve functionality and analyze traffic. We use the following types of cookies:

• Essential Cookies: Required for basic website functionality, including navigation and access to secure areas.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and settings for a personalized experience.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy:

• Booking Data: Retained for 5 years after your tour date for legal and accounting purposes.
• Contact Inquiries: Retained for 2 years after the last communication.
• Newsletter Subscriptions: Retained until you unsubscribe.
• Website Analytics: Retained in aggregate form for 26 months.

After the retention period, your data will be securely deleted or anonymized.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted through our website.
• Secure servers and access controls to prevent unauthorized access.
• Regular security audits and updates to our systems.
• Staff training on data protection and privacy best practices.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any data breach that may affect your personal information within 72 hours of discovery.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

To exercise any of these rights, please contact us at info@cariafricansafaris.com. We will respond within 30 days.

9. International Data Transfers

As a Tanzanian-based company, your data may be transferred to and processed in Tanzania. When we transfer data from the EEA to Tanzania, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) adopted by the European Commission.
• Data processing agreements with our third-party service providers.
• Ensuring that adequate data protection measures are maintained by all recipients.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., payment processors, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us immediately, and we will take steps to delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Material changes will be communicated via email or a prominent notice on our website.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: